Implementation of E-Government in Regional Administration of West Nusa Tenggara Province-Indonesia

Sri Nur Hari Susanto 1, F.C. Susila Adiyanta 2,

 & Kadek Cahya Susila Wibawa 3

https://doi.org/10.62271/pjc.171.91.100

Abstract

The Electronic-Based Government System (SPBE), also known as E-Government, is a government administration that uses information and communication technology to provide services to SPBE/E-Government users. The implementation of SPBE/E-Government by both central and regional governments must align with integrated and coordinated principles, following the SPBE governance framework and management guidelines. This approach ensures that the implementation of SPBE is effective, efficient, sustainable, and able to provide high quality services for optimal public service delivery. This study uses an empirical juridical (non-doctrinal) approach conducted through empirical data processing (ex-post), intended to predict potential scenarios and forecast possible outcomes. This predictive ability offers valuable feedback on how to address actual interactions between administrative bodies and citizens related to SPBE/E-Government implementation. Moreover, the normative legal aspect is intended to change conditions (ex-ante) and, by analyzing positive legal materials, provides tangible solutions to societal issues in public service delivery through SPBE/E-Government. The results of the study found that, in principle, the West Nusa Tenggara (NTB) provincial government has successfully promoted increased adoption of SPBE/E-Government in public service delivery through the implementation of internal policies, governance, management, and SPBE/E-Government services. The evaluation of SPBE/E-Government innovation has also shown positive results, although some strengths and weaknesses persist.

Keywords: SPBE (E-Government); innovation; public service, regional administrative; NTB Province.